Help & Support

Contact Us

Have a question or need help? Reach out to our support team.

Help us improve Rootly by reporting issues you encounter.

Logged-in users can use the "Report a Bug" button in the account menu (top-right). Or email us directly:

Browse the map to find sellers near you, add products to your cart, and check out with a pickup time that works for you.

Click "Become a Seller" and follow the onboarding steps. You'll need to choose a subscription plan and set up your store profile.

Sellers can issue full or partial refunds on your orders. Refunds typically take 5-10 business days to appear on your statement.

You can reschedule your pickup once within 24 hours of the original window. Check your order details for the reschedule option.